CMI Time Management offers a variety of training programs, maintenance options and service solutions to meet the needs of your business. Our support expertise covers the entire CMI Time Management product line and extends to non-CMI electronic products and peripherals.
Because each customer has unique requirements that apply to their specific installations and equipment, we encourage you to call the CMI Time Management Service Center toll free at 1-800-722-6654. For additional information, please call 1-860-253-4218, email us at info@cmitime.com, or fill out an online request.
Extended Warranty Plans
CMI Time Management recommends purchasing an extended warranty plan when you place your order, which typically saves customers time and post warranty costs.
Exchange Service Plans
CMI Time Management will ship replacement units to the customer’s site in the event of any defects. Replacements can arrive at the customer’s site as quickly as 10:30am the next business day depending on plan chosen. Please check our Return Material Authorization information for product returns and maintenance procedures.
Annual Return to Depot
Our Service Center will repair or replace any CMI Time Management defective part within 5 working days (in-house). Annual rates include hardware enhancements and one-way prepaid freight.
Incident Return to Depot
The Service Center will repair any defective CMI Time Management part within 10 days (in-house) under time and material plan chosen. Repairs are warranted for 90 days.
On-Site Support
On-site support is available by request and will be quoted at the time of the service call.
Software Maintenance Plans
Customers must purchase a support plan when placing an order for software in order to receive support and software updates.
Vandalism
Product vandalism is on the rise. CMI Time Management can offer you insurance to protect against these damages. We will repair or replace any damaged part within 5 working days (in-house). Annual rates include hardware enhancements and one-way prepaid freight.
Product Training
CMI Time Management provides service training to give customers the product knowledge they need to service their system on a modular level.
Telephone Support
Our authorized, trained Support Representatives provide assistance over the telephone about such topics as product operation, system re-installation, alternative system set-ups, and system troubleshooting.
Engineering Support
Engineering assistance is available to the customer in such areas as system design, installation, check-out, start-up, and troubleshooting. At the customer’s request, a CMI Time Management Field Engineer can provide on-site supervision of a system installation and verify its correct operation.
